Technical Customer Success Manager – US West

About Asimily

Asimily is the Next-Generation Cyber Asset and Exposure Management Platform. We were recognized as the 11th fastest-growing cybersecurity company by Deloitte as having an innovative market-leading security solution.
With growing cybersecurity risks from IoMT, IoT, IT, and OT devices, it is crucial to proactively manage these devices. Our platform streamlines risk management with comprehensive identification, assessment, vulnerability management, anomaly management, and more to accelerate enterprise risk management and recovery from downtime events. Leading organizations use Asimily to achieve digital transformation and facilitate cyber risk reduction.

About You

You are very comfortable in the domain of cybersecurity and network architecture who thrives at the intersection of technical strategy and customer success. Based in the Pacific Timezone, you don’t just “manage” accounts, you act as a Strategic Advisor.

You have the experience to guide customers through the friction of securing “always-on” environments (Healthcare, Manufacturing, Smart Cities). You possess high empathy and a high standard of excellence, allowing you to bridge the gap between technical practitioners and executive leadership.

Essential Responsibilities

• Technical Advisory & Strategy: Act as the primary technical consultant for your customers, guiding them from kickoff through the full lifecycle. You will move beyond “feature training” to help customers operationalize Vulnerability Management and Risk Mitigation.
• Value Realization: Drive business outcomes by translating technical platform data into actionable risk-reduction strategies for primary users and executives.
• Technical Root-Cause Analysis: Serve as the technical lead for your accounts, performing initial diagnosis on data ingestion issues, sensor health, and integration blockers before collaborating with Product and Engineering.
• Executive Engagement: Facilitate value assessment workshops and product strategy sessions, establishing yourself as a trusted advisor who understands the nuances of IoT/OT Risk Management.
• Portfolio Health: Responsible for risk forecasting and the technical health of your customers, ensuring they are hitting maturity milestones and realizing the full potential of the Asimily Platform.
• Market Leadership: Maintain a deep understanding of the competitive landscape and cybersecurity trends. Demonstrate thought leadership during industry engagements and customer advisory workshops.

Technical Domain Expertise

• Network Foundations: Working knowledge of network topology, including VLANs, Subnetting, NAC, Firewalls.
• Vulnerability Management: Ability to move beyond high-level “patching” conversations to help customers prioritize exploits based on network context and clinical criticality.
• Security Frameworks: Familiarity with cyber security frameworks and how they apply to unmanaged connected device security.

Qualifications

• Experience: 4+ years of hands-on experience in Cybersecurity, Network Administration, or Systems Engineering, plus 4+ years in a customer-facing technical role (CSM, TAM, or Sales Engineer).
• Education: BS/MS in IT, Cybersecurity, Network Administration, Clinical Engineering, Biomed or a related technical field.
• Proven Track Record: History of guiding customers through complex technical implementations where “standard” solutions don’t always apply.
• Communication: Ability to “talk shop” with Network Engineers and then immediately pivot to “business value” with a Hospital CEO.
• Mindset: Self-starter with a “hacker’s curiosity” toward solving technical puzzles and a collaborator’s heart for team success.