Work Here - Customer Success Manager

Orchestrate overall relationship with customers, which will include but not limited to growing adoption, usage, engagement, ensuring retention, and defining value.
Drive business outcomes with the primary users to reinforce value realized from Asimily and identify expansion opportunities.
Act as the Asimily liaison for training, technical inquiries, issues, or escalations, and resolve customer issues in a timely manner. This will include working with Product Management, Engineering, and others as needed.
Facilitate executive-level engagements such as value assessment and realization, product strategy, and customer advisory workshops. This will include ensuring customer reference ability to support the Sales organization in prospect closing process.
Establish and maintain relationships with key decision makers within customers and cement yourself as a trusted advisor to drive continued value of our products and services.
Be responsible for health, risk forecasting, and health of the customers in your portfolio.
Know the market and maintain growing knowledge of all key competitors. Demonstrate thought leadership at industry engagements.

4+ years of experience working in cybersecurity and 8+ in enterprise software companies.
BS/MS in IT, Cybersecurity, Network Administration, HTM/CE, or related.
Track record of driving technical implementations- and value- of cyber solutions. Sound understanding of network security fundamentals is a plus.
Proficiency using a customer relationship management and service management tool.
Healthcare domain knowledge is an added advantage.

Comfortable working in a fast-paced and dynamic environment.
Must work within a team environment of sales, engineering, product, and solution engineering.
Skilled in virtual presentations, web demos and training, remote customer management.
Self-starter work ethic, collaboration, and transparent communication.
Ability to adapt quickly to changing priorities and industry trends.

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